General Service Questions

How do I find out about the benefits of my policy?

How can I update my name and address of record?

How do I change Ownership of my policy?

What do I do if I lose my policy?

I don't know my policy number. How can I find out what it is?

Can I make changes to my policy after it has been issued?

How can I apply for a new policy?

I lost my ID card. How do I get a new one?

Q. How do I find out about the benefits of my policy?

A. The best source for a description of your benefits is the policy itself. It is your contract with the Company and its provisions are clearly set forth. If you have questions and would like to clarify or discuss them with us, please call your local office or write us. If you have a Life Insurance policy, you may get the information you need by calling the toll-free number.

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Q. How can I update my name and address in your records?

A. Write usor call your local office . Proof of change of name will be needed for reasons other than marriage.

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Q. How do I change Ownership of my policy?

A. Unless government regulations for Tax Qualified Plans prevent you from changing ownership, we will require you and the new owner to complete and sign an Absolute Assignment form in order to change ownership. You may obtain the form from your local office or by writing us.

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Q. What do I do if I lose my policy?

A. Call your local office or write us. You may be required to complete a form, which we will provide.

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Q. I don't know my policy number. How can I find out what it is?

A. If, after checking through previous correspondence, you can't find your policy number, call your local office or write us. We will need to know the full name and social security number of the policyowner or the insured. If there has been a name or address change since the last time you remember hearing from us, we will also need the previous name and address information.

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Q. Can I make changes to my policy after it has been issued?

A. That would depend on policy provisions. For clarification, check your policy, call your local office or write us.

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Q. How can I apply for a new policy?

A. Contact your local office.

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Q. I lost my ID card. How do I get a new one?

A. Just send your request to us at:

Bankers Conseco Life Insurance Company
Administrative Office
PO Box 66914
Chicago, IL 60666-9824

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