Health Insurance Claims and Service

At what age am I covered / eligible for Medicare Supplement?

How do I submit a Medicare Supplement claim?

I haven't received benefits on my recent Medicare claim. What should I do?

How do I file a Long Term Care or Home Health Care claim?

How do I get a claim form?

What address should I use when mailing a claim?

I lost my ID card. How do I get a new one?

Q. At what age am I covered / eligible for Medicare Supplement?

A. Most folks become eligible for Medicare benefits, and Medicare supplement policies, when they reach 65 years of age. Certain other factors, such as disability, may qualify a person for Medicare prior to reaching age 65.

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Q. How do I submit a Medicare Supplement claim?

A. To service a Medicare Supplement claim, all we need is the following:

A copy of your Medicare Explanation of Benefits form you received from Medicare ("EOMB") with your full name and Bankers policy number clearly written on it. Most people choose to write it on top, where there isn't a lot of Medicare preprinted information. That's all we need to process your claim!

You may send your claims to:

        Bankers Conseco Life Insurance Company
        Administrative Office
        PO Box 66952
        Chicago, IL 60666-9819

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Q. I haven't received benefits on my recent Medicare Supplement claim. What should I do?

A. Our claim service is one of the fastest in the industry. If you haven't heard from us within two weeks of receiving your EOMB, it is because the claim never reached us. Just send us a copy of the EOMB and we'll get right to work.

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Q. How do I file a Long Term Care or Home Health Care claim?

A. If you are filing a claim for the first time we will need a completed application for benefits packet (Claim Form) , which includes information from you, your doctor, and the facility or provider.

From you:

• Forms A & B, completed in full and signed by you or your representative. If your representative completes and signs the form, please attach a copy of the appointment.

From your healthcare practitioner (doctor):

• Form C, completed in full and signed by a licensed healthcare practitioner.

From the facility, if you are claiming facility benefits (nursing home, assisted living):

• Form D, completed in full by your facility. The facility is asked to attach documents supporting the application. These are highlighted on the form.

From the provider or agency, if you are claiming home health care benefits:

• Form E, completed in full by your provider. The provider is asked to attach documents supporting the application. These are highlighted on the form.

After a claim has been approved:

• For facility claims - We will need monthly bills from your facility with your policy number shown.
• For home health care claims - We will need regular submission of bills and the provider daily care sheets showing your policy number.

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Q. How do I get a claim form?

A. You can:

• Download formsfrom this website.
• Contact us at 1-800-845-5512
• Contact your local office.
• Write to us at:

        Bankers Conseco Life Insurance Company
        Administrative Office
        PO Box 66914
        Chicago, IL 60666-9824

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Q. What address should I use when mailing a claim?

A. For Medicare Supplement Claims, please use:

Bankers Conseco Life Insurance Company
Administrative Office
Medicare Supplement Claims
PO Box 66952
Chicago, IL 60666-9819

For Long Term Care Claims, please use:

Bankers Conseco Life Insurance Company
Administrative Office
Long Term Care Claims
PO Box 66951
Chicago, IL 60666-9821

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Q. I lost my ID card. How do I get a new one?

A. Just send your request to us at:

        Bankers Conseco Life Insurance Company
        Administrative Office
        PO Box 66914
        Chicago, IL 60666-9824

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